Personal property taxes are due Wednesday. I remembered for once and decided that rather than find all the bills, I would just pay online. In the first place, if you pay by credit card or debit card, you are going to get assessed a fee of 2.5% which I highly resent. There’s just something about getting charged $5-20 bucks (my cars are old) that irriates the living hell out of me in the age of electronics. If you pay by echeck, there is no charge. I chose to pay by echeck.
Secondly, has anyone ever tried to navigate the county website? Other than Park Authority, I don’t think there is a more poorly designed website. Just finding the right place to go to is no easy feat. I have to enlarge my page to 200% just to be able to see it. There is more junk on that thing. Major topics with sub topics would be great. Just floating through all the options is daunting.
Thirdly, I noticed that I was not assessed a county tag on my second vehicle. I could not just voluntarily pay the extra $24 bucks either. Now what happens if I get stopped? Will I be fined, hung out in the public square of humiliation? Where should I go confess?
Fourthly, my email address was wrong. I attempted to correct it. The freaking website would not accept the submission of change. I gave up. It is far easier to bitch about the lousy website than it is to do anything about it.
Don’t we have an IT office? Wasn’t that the office that embezzled millions of dollars from the taxpayers? Didn’t that money go out of country, to India or something, never to be returned? Is that what they were doing when this website got designed? I expect better. I expect not to have thieves in the office and I expect a website that is somewhat easy to navigate. Paying a bill shouldn’t take a half hour. Yes, I could go up to Sudley North, but I shouldn’t have to.
If I were running for supervisor, I would prioritize getting the website in order. That is the most contact most of us have with county government. May I rank my customer satisfaction? F
What we have no is close to being a disgrace. The Park Authority website IS a disgrace.