A potentially dangerous health hazard exists in the Stonington development, right off of Williamson Boulevard in the Manassas area.
The water problem has existed in Stonington since the summer but over the weekend things came to a head. Water was gushing from the epicenter of the problem early Sunday morning. Even though the Service Authority doesn’t manage the water there in the development, they had to be called in to shut the man-made geyser off so that people’s townhouses weren’t flooded.
The problem still existed this evening–there was no running water for about 10 units. Effected residents repeatedly called American Management who is contracted by the Stonington HOA to complain about the water situation. The management team answering the phones repeatedly lied that they were addressing the problem, even though residents could see that no one was out there working on getting the water back on. One technician who was answering the phone even hung up on those complaining and unfortunately someone else with the company thought he had a ‘dead mike’ and mocked the caller.
That management team’s stance is that those are the hazards of being a homeowner and that not having water is just one of the risks. Their solution was to go to the association meetings. It clearly sounds like some residents in Stonington have a law suit. Most of them fear retaliation from this management team already.
Prince William County needs to light up American Management Company’s lights for ignoring a potentially dangerous situation. Homeowners and residents have every right to expect to have running water. Whatever it takes to get the water working in Stonington should be done, regardless of cost, even if overtime has to be paid.
It would be interesting to learn how many residents living under HOAs do fear reprisal from their community association.
This is not the first time I have heard people speak of what amounts to bullying from their HOA.
The Stonington community association needs to review what has happened and with that water situation and perhaps reassess the work their management team is doing for them.
It is inexcusable for anyone to hang up on someone complaining about having no water.
It also sounds like these people have been inconvenienced far too long.
The repair on that water main has been going on much of the summer. I am tired of it. It affects parking which is limited to start with. It has torn up yards.
American Management needs to fire some people.
Water back on around 5.
Melody with the Service Authority is a true hero! Thanks, Melody.
The PW Service Authority stayed on this situation and forced the management company to do the right thing.
A big thanks to Pete Candland’s office for helping with this matter also. Specifically, a big thank you goes to Phil Chichester for his efforts and quick response to what was obviously a very unhealthy problem.